FAQs: frequently asked questions FAQS

Nothing, if you're in South Africa. Delivery is free on every order, with no minimum spend.

For international orders, the shipping cost is worked out at checkout and shown before you pay.

We usually pack and send orders within 1 business day of payment. Orders placed over a weekend or public holiday go out on the next business day. Then allow:

• 1 to 3 business days to major centres
• 3 to 5 business days to outlying areas
• 5 to 10 business days for international orders, depending on the country and customs

Yes. As soon as your order is on its way, we'll email you the tracking number and shipment details. If you haven't had them within 2 business days of ordering, email info@hami.co.za.

Yes. The shipping cost depends on where you are and is calculated at checkout. Customs duties, import VAT and other charges set by your country aren't included in our prices and are for your account. We can't estimate them for you, as they vary from country to country.

Yes, as long as your order hasn't been dispatched. Email info@hami.co.za straight away with your order number and the new address. Once the courier has collected your parcel, we may not be able to change it, and extra courier charges can apply.

Of course. At checkout, tick “Ship to a different address” and enter your recipient's details, and we'll deliver it straight to them.

Check your order as soon as it arrives. If anything is damaged, incorrect or incomplete, email support@hami.co.za within 48 hours of delivery with your order number and photos of the product and packaging. Once we've confirmed the problem, we'll arrange collection or cover reasonable courier costs, and sort out a repair, replacement or refund.

If your parcel seems to be lost in transit, let us know and we'll follow it up with the courier.

Securely through Payfast, which takes card, EFT and the other payment methods it shows at checkout, or with Payflex, which lets you pay in interest-free instalments. You'll see every option before you place your order.

Yes. You enter your payment details on the secure pages of Payfast or Payflex, which are both PCI DSS compliant (the global standard for handling card data). We never see or store your full card details.

No, you can check out as a guest. An account saves your addresses for next time and keeps your order history and tracking in one place, in My Account.

Yes, as long as it hasn't been dispatched. Email support@hami.co.za as soon as you can with your order number, your name, a contact number and what you'd like to cancel or change, such as the delivery address, colour, size or quantity.

A cancellation is only final once we confirm it in writing, and the refund goes back to your original payment method. If your order is already on its way, you can still return it within 48 hours of delivery. Read the Cancellation Policy

We'll get in touch and you can choose: wait for new stock, pick something else, or get a full refund.

Yes. HAMI costs the same everywhere, whether you buy online, at a market or expo, or from one of our retail partners.

Join our newsletter and we'll send you 15% off your first order. Leave a review after your first HAMI day out and we'll send you 15% off your next one. We also share seasonal codes on our social channels.

Yes, with our 48-hour money-back guarantee. Let us know within 48 hours of delivery. The product needs to be:

• Unused and unassembled
• In its original packaging
• Complete with all its tags, accessories and manuals
• Sent with proof of purchase or your order number

Read the Returns & Refund Policy

Email support@hami.co.za first with your order number, your name, a contact number, the reason for the return and photos if they help. Once we've approved it, we'll send you the return instructions.

Please don't send anything back before you have our written go-ahead, as unapproved returns may not be accepted. We recommend a tracked, insured courier.

For a change of mind, you do. If the product arrived damaged, has a manufacturing defect or we sent the wrong thing, we'll arrange collection or reimburse reasonable courier costs.

Within the 48 hours, yes. The quickest way is to return the original and place a new order. Where stock allows, we may be able to swap it for you instead.

For a change of mind, the courier costs both ways are yours. If it's our mistake or a confirmed defect, we cover them.

Once your return reaches us and passes inspection, we'll let you know and refund your original payment method. Depending on your bank or payment provider, it usually reflects within 5 to 10 business days.

Delivery and courier charges aren't refunded unless the return is because of a defect, damage on arrival or a mistake on our side.

Change-of-mind returns and refunds end after 48 hours, but your gear is still covered by our Lifetime Warranty against manufacturing and workmanship defects, whether the fault shows up next month or years from now.

Manufacturing and workmanship defects across the whole range: materials, stitching, seams, zips, buckles, aluminium frames, poles, hardware, locking mechanisms and general construction.

“Lifetime” means the expected serviceable lifespan of the product with normal recreational use and proper care. If your claim is approved, we'll repair the product, replace it with the same or an equivalent one, or give you a credit where a repair or replacement isn't possible. Read the full warranty

Damage from misuse, accidents, the environment or normal wear and tear. For example:

• Fading or weakening from long sun and UV exposure
• Burns from campfires, braais and other heat
• Cuts and tears from rocks, branches, hooks, glass or jean studs
• Going over the product's weight limit
• Mould from packing gear away wet, or salt corrosion that wasn't rinsed off
• Forcing a mechanism that's jammed with sand, stones or grit
• Your own repairs or modifications, and commercial or rental use

Email support@hami.co.za with your order number, full name, contact number, delivery address, clear photos of the damage and a short description of how it happened. We'll reply within 2 business days.

Sometimes we'll ask you to send the product in for a closer look. You cover that courier, and if the claim is approved, we'll reimburse it and pay to send the repaired or replacement product back to you.

Often, yes. Spare hammock straps and carabiners are in the shop. For anything else, email support@hami.co.za with the product and the part you need, and we'll check what's available.

Everything you need to hang it. The Double Hammock comes with two 3m no-knot tree straps and two steel carabiners. The Nano Hammock comes with two 2.3m tree straps, two aluminium carabiners and a stuff sack.

Less than a minute. Wrap a strap around each tree, clip the hammock's carabiners into a loop on each strap, and settle in.

The straps give you plenty of room to play with. Each Double Hammock strap is 3m long with 12 loop settings, so it adjusts to whatever trees or beams you find. Just pick two that are sturdy and healthy.

The Double Hammock is 3m x 1.8m, made to hold two people and rated to 225kg. Its straps are rated to 450kg and each carabiner to 1,200kg. The Nano Hammock is a single, rated to 120kg.

Get the Double for room to share and lounge: 3m x 1.8m and 900g. Get the Nano if every gram counts: it weighs 500g with its straps and carabiners, and packs down to 15 x 10cm, about the size of a mango.

They're made not to. The no-knot straps hug the tree rather than cutting into the bark.

Between uses, yes. Slip the Cacoon Hammock Sleeve over it to protect it from wind, dirt and UV, and string an EcoTarp above it for rain and shade. Just don't leave it out in strong sun for days on end, as UV fading isn't covered by the warranty.

Clean each product the way its care instructions say. Always let it dry completely before you pack it away, and store it somewhere cool and dry, because gear packed away wet can go mouldy. After a day at the sea, rinse off the salt water and shake out the sand.

Keep the moving and locking parts free of sand, stones and grit, and check them before you fold anything away. If a mechanism feels stiff or stuck, stop and clear it rather than forcing it. Damage from forcing a jammed mechanism isn't covered by the warranty.

The Nano Chair is rated to 120kg and the EcoChair to 150kg. Every product page lists its weight capacity, so check it before you use a new piece.

Many are. Our hammocks, sand-free towels, picnic blankets, EcoShade umbrella, bucket hats, EcoSacks and the Cacoon are made using recycled materials. Each product page says exactly what it's made from.

We'd love to hear from you. We work with independent outdoor, lifestyle, surf, gift and décor stores. Apply to become a retail partner, and once you're approved, we'll send you our welcome pack, order form and pricelist.

Our partners sell at our recommended retail price, so HAMI costs the same wherever people buy it.

Yes. We supply businesses, schools, clubs, events, promotional companies and corporate clients. Orders of 10 or more units qualify for volume pricing, and we can talk about branding. Tell us what you need