Frequently Asked Questions (FAQ)

SHIPPING INFORMATION

What does shipping cost?

We offer FREE nationwide shipping within South Africa on qualifying orders. Shipping charges (if applicable) will be clearly displayed during checkout before payment is completed.

Do you ship internationally?

Yes. We ship both locally and internationally. International shipping costs and delivery times will be calculated based on your destination country.

What type of shipping do you use?

We use trusted courier partners to provide door-to-door delivery for both local and international orders.

How long does delivery take?

• South Africa: Typically 1–3 business days for major centres.
• Outlying areas: 3–5 business days.
• International: Delivery times vary by destination but generally take 5–10 business days.

Will I receive a tracking number?

Absolutely. Once your order has been dispatched, you'll receive your tracking details via email and/or SMS so you can follow your delivery.

Can I change my delivery address?

Yes. If your order has not yet been dispatched, please contact us immediately at support@hami.co.za, and we'll do our best to update your delivery address.

Do I have to pay customs or import duties?

International customers may be responsible for customs duties, taxes or import fees imposed by their country. These charges are determined by your local customs authority and are not controlled by HAMI Outdoor.

PAYMENT INFORMATION

What payment methods do you accept?

We accept:

• Credit & Debit Cards
• EFT
• PayPal
• Payflex
• Mobicred
• SnapScan
• Zapper
• Other secure payment options available during checkout

Is my payment information secure?

Yes. Your payment details are protected using secure encryption technologies and are processed through trusted payment gateways. HAMI Outdoor does not store your credit card information.

When will my refund be processed?

Approved refunds are processed back to your original payment method after the returned product has been inspected and approved.

Please allow 5–10 business days for your bank or payment provider to reflect the refund.

ORDERS, RETURNS & CANCELLATIONS

Can I cancel my order?

Yes, provided your order has not yet been dispatched.

Please contact support@hami.co.za as soon as possible with your order number. Once an order has been dispatched, it can no longer be cancelled but may qualify for return under our Returns Policy.

What is your Returns Policy?

We offer a 48-Hour Money Back Guarantee.

If you change your mind, you may return your unused product within 48 hours of receiving it, provided it is:

• Unused
• In its original packaging
• Complete with all accessories and tags
• Accompanied by proof of purchase

What happens after the 48-hour return period?

After 48 hours, products are no longer eligible for change-of-mind returns or refunds.

However, your purchase remains protected under the HAMI Outdoor Lifetime Warranty for qualifying manufacturing or workmanship defects.

If a fault develops months or even years later, simply contact support@hami.co.za and we'll assess your warranty claim.

Who pays for return shipping?

For change-of-mind returns, the customer is responsible for return courier costs.

If HAMI Outdoor confirms a manufacturing defect, incorrect product or shipping damage, we will arrange collection or reimburse reasonable courier costs and cover the cost of returning the repaired or replacement product.

Can I exchange a product?

Yes.

If you'd like a different colour, size or product, we'll gladly assist, subject to stock availability.

Courier costs for change-of-mind exchanges are the customer's responsibility.

What if I receive a damaged or incorrect product?

Please inspect your order immediately.

If your order arrives damaged, incomplete or incorrect, notify us within 48 hours by emailing support@hami.co.za together with photographs of the product and packaging.

We'll resolve the issue as quickly as possible.

Do you accept bulk or corporate orders?

Yes.

We supply businesses, schools, clubs, events, promotional companies and corporate clients.

Please contact support@hami.co.za for customised pricing and branding opportunities.

Can I purchase a gift?

Absolutely!

Simply use your recipient's delivery address during checkout, and we'll happily send your gift directly to them.

What happens if an item is out of stock?

If an item becomes unavailable after you've placed your order, we'll contact you to offer:

• A full refund
• An alternative product
• The option to wait for new stock

WARRANTY

Do all HAMI products come with a warranty?

Yes.

Every genuine HAMI Outdoor product is backed by our Lifetime Warranty against manufacturing and workmanship defects.

What does the Lifetime Warranty cover?

Our warranty covers genuine manufacturing and workmanship defects relating to:

• Materials
• Stitching
• Seams
• Zippers
• Buckles
• Frames
• Aluminium components
• Hardware
• Locking mechanisms
• Structural construction

What is not covered?

The warranty does not cover damage resulting from:

• Misuse
• Negligence
• Accidental damage
• Normal wear and tear
• UV or prolonged sun exposure
• Burns
• Cuts or punctures
• Sharp objects
• Exceeding weight limits
• Commercial misuse
• Improper storage
• Forcefully folding or packing away products
• Stones, sand or foreign objects jamming moving mechanisms
• Modifications or unauthorised repairs

What if my product develops a fault after one year?

If the issue is determined to be a genuine manufacturing or workmanship defect, it may still qualify under the HAMI Outdoor Lifetime Warranty.

Simply contact support@hami.co.za with your proof of purchase and photographs, and our technical team will assess the claim.

PRODUCT INFORMATION

Are HAMI products suitable for outdoor use?

Yes.

All HAMI Outdoor products are designed for outdoor adventures, including camping, hiking, beach trips, picnics, festivals, sporting events and everyday leisure.

How do I care for my HAMI products?

We recommend:

• Cleaning products according to the care instructions supplied.
• Allowing products to dry completely before storage.
• Storing products in a cool, dry place.
• Keeping moving parts free from dirt, sand and stones.
• Avoiding prolonged UV exposure when products are not in use.

What weight limits apply?

Each HAMI product has its own recommended weight capacity.

Please refer to the individual product page or instruction manual for the correct specifications.

Can replacement parts be purchased?

Depending on the product and availability, replacement parts may be available.

Please contact support@hami.co.za with details of the product and the part required.

How do I submit a warranty claim?

Email support@hami.co.za with:

• Order Number
• Full Name
• Contact Number
• Photos of the product
• A description of the issue

Our technical team will assess your claim and guide you through the next steps.

If you can't find the answer you're looking for, our friendly support team is always happy to help.

📧 support@hami.co.za