HAMI Outdoor Purchase Options & Cancellation Policy

At HAMI Outdoor, we strive to process and dispatch orders as quickly as possible. Please read the following policy regarding order cancellations, amendments and refunds.

Order Cancellation

Customers may request to cancel an order before it has been dispatched.

If your order has not yet been packed or shipped, we will gladly cancel the order and issue a full refund to your original payment method.

To request a cancellation, please contact us as soon as possible at support@hami.co.za and include:

• Order Number
• Full Name
• Contact Number
• Reason for cancellation

Please note that submitting a cancellation request does not automatically cancel your order. Your cancellation is only confirmed once you receive written confirmation from HAMI Outdoor.

Orders Already Dispatched

Once an order has been dispatched, it can no longer be cancelled.

Should you no longer wish to keep the product after delivery, you may request a return in accordance with our Returns & Refund Policy.

Provided the product meets the eligibility requirements, including being returned within 48 hours of delivery, unused, in its original condition and packaging, a refund may be considered.

Return courier costs for change-of-mind cancellations remain the responsibility of the customer.

Order Amendments

Should you wish to change:

• Delivery address
• Contact details
• Product colour
• Product size
• Quantity ordered

please contact support@hami.co.za immediately.

We will make every effort to accommodate your request, provided your order has not yet entered the packing or dispatch process.

Once an order has been dispatched, no amendments can be made.

Out of Stock Products

Although every effort is made to maintain accurate stock levels, products may occasionally become unavailable after an order has been placed.

Should this occur, HAMI Outdoor will contact you to offer one of the following options:

• Wait for new stock to arrive.
• Select an alternative product.
• Receive a full refund.

Pricing Errors

In the event that a product has been incorrectly priced due to a system, technical or human error, HAMI Outdoor reserves the right to cancel the order prior to dispatch.

Should payment already have been processed, a full refund will be issued immediately.

Fraud Prevention

For the protection of both our customers and HAMI Outdoor, we reserve the right to cancel any order where:

• Payment cannot be verified.
• Fraudulent or suspicious activity is suspected.
• Incorrect customer information has been supplied.
• We are unable to verify the purchaser's identity where reasonably required.

Where an order is cancelled for these reasons, any verified payment received will be refunded to the original payment method.

Refunds Following Cancellation

Where a cancellation is approved before dispatch, refunds will be processed to the original payment method.

Depending on your bank or payment provider, it may take several business days for the funds to reflect in your account.

Lifetime Warranty

The cancellation of an order and the 48-hour return period are separate from the HAMI Outdoor Lifetime Warranty.

After the initial return period has expired, products are no longer eligible for cancellation or change-of-mind refunds. However, qualifying manufacturing or workmanship defects that arise during the product's serviceable lifetime may still be submitted and assessed under the HAMI Outdoor Lifetime Warranty.

Consumer Protection

Nothing contained in this Purchase Options & Cancellation Policy limits or excludes any rights afforded to consumers under the Consumer Protection Act 68 of 2008 (South Africa). Where the Act provides greater protection than this policy, the provisions of the Consumer Protection Act shall prevail.

For any questions regarding cancellations, amendments or refunds, please contact:

📧 support@hami.co.za

Our team will gladly assist you as quickly as possible.