HAMI Outdoor Returns & Refund Policy

At HAMI Outdoor, we want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help.

Returns – 48 Hour Money Back Guarantee

If you are not completely satisfied with your HAMI Outdoor product, you may return it for a refund, subject to the conditions below.

To qualify for a return under our 48 Hour Money Back Guarantee:

• A return request must be submitted within 48 hours of receiving your order.
• The product must be unused, unassembled (where applicable), and in the same condition in which it was received.
• All original tags, accessories, manuals, packaging and protective wrapping must be included.
• Proof of purchase or your order number must accompany the return request.

To request a return, please email support@hami.co.za with:

• Order Number
• Full Name
• Contact Number
• Reason for the return
• Photographs of the product (if applicable)

Once your return has been reviewed and approved, we will provide you with the return instructions.

Please do not return products without first obtaining written authorisation from HAMI Outdoor, as unauthorised returns may not be accepted.

After the 48 Hour Return Period

Once the initial 48-hour return period has expired, products are no longer eligible for a refund or change-of-mind return.

However, your purchase continues to be covered by the HAMI Outdoor Lifetime Warranty for qualifying manufacturing and workmanship defects.

If a fault develops months or even years after purchase, you may submit a warranty claim in accordance with our Lifetime Warranty Policy.

Please note that warranty claims are not automatic replacements or refunds. Each claim is individually assessed by our technical team to determine whether the issue resulted from:

• A manufacturing or workmanship defect (covered under warranty); or
• Misuse, negligence, accidental damage, environmental factors or normal wear and tear (not covered under warranty).

Where a claim is approved, HAMI Outdoor will, at its discretion, repair the product, replace it with the same or an equivalent product, or offer another appropriate remedy.

Return Shipping

Unless the return relates to a manufacturing defect, damaged goods on arrival, or an error on our part, the customer is responsible for the cost of returning the product to HAMI Outdoor.

Returns should be sent to:

HAMI Outdoor (Liquid Concepts Premises)
Units 11–13 Rivergate
6–16 Sagittarius Street
Parklands
Cape Town 7441
South Africa

We recommend using a tracked and insured courier service, as HAMI Outdoor cannot accept responsibility for products lost or damaged while being returned.

Damaged, Incorrect or Faulty Products

Please inspect your order immediately upon delivery.

If your order:

• Arrives damaged;
• Contains the incorrect product;
• Is incomplete; or
• Appears to have a manufacturing defect,

please notify us within 48 hours of delivery by emailing support@hami.co.za together with photographs of the product and packaging.

Where HAMI Outdoor confirms that the issue resulted from a manufacturing defect, shipping damage or a fulfilment error, we will arrange collection or reimburse reasonable courier costs and provide a repair, replacement or refund where appropriate.

Non-Returnable Items

The following products are not eligible for return or refund unless required by applicable consumer law:

• Products that have been used, assembled or installed.
• Products that have been damaged through misuse, negligence or accidental damage.
• Products showing signs of excessive wear and tear.
• Products returned without original packaging, tags or accessories.
• Products returned outside the stated 48-hour return period (unless submitted as a Lifetime Warranty claim).
• Clearance, end-of-line or promotional products marked as non-returnable.

Exchanges

If you would like a different size, colour or product within the 48-hour return period, the quickest option is to request a return (subject to approval) and place a new order.

Where stock is available, HAMI Outdoor may, at its discretion, facilitate an exchange instead of a refund.

If the exchange is requested due to a change of mind, the customer will be responsible for the courier costs associated with returning the original product and shipping the replacement product.

If the exchange is due to a confirmed manufacturing defect or an error by HAMI Outdoor, we will cover the reasonable courier costs.

Refunds

Once your returned product has been received and inspected, we will notify you of the outcome of your return request.

If approved, your refund will be processed to your original method of payment.

Please note:

• Refunds are available only for approved returns made within the 48-hour Money Back Guarantee period.
• After the 48-hour period, refunds are generally not available, and any product concerns will be assessed under the HAMI Outdoor Lifetime Warranty.
• Shipping or courier charges are non-refundable unless the return results from a manufacturing defect, damaged goods on arrival or an error by HAMI Outdoor.
• Depending on your bank or payment provider, it may take several business days before the refunded amount reflects in your account.

Consumer Protection

Nothing contained in this Returns & Refund Policy limits or excludes any rights afforded to consumers under the Consumer Protection Act 68 of 2008 (South Africa). Where the Act provides greater protection than this policy, the provisions of the Consumer Protection Act shall prevail.

For any questions regarding returns, refunds or warranty claims, please contact us at:

📧 support@hami.co.za

Our team will gladly assist you as quickly as possible.